RESERVATION INFORMATION
Rocky Top Vacation Home Rentals is open all year, but the seasonal nature of our business requires that we have a well defined reservation policy. We appreciate our guests understanding and abiding by the following policy:
DEPOSITS/PAYMENTS - a $250.00 deposit is required for a reservation. After making a reservation, you will receive a reservation form with the scheduled dates. It is to be signed and returned with your check or money order for the deposit. The balance of payment, by check or money order, is due 60 days before the arrival date.
PAYMENT BY CREDIT CARD: If you wish to pay your deposit and/or balance by credit card, we can email a paypal invoice and you can pay using any major credit card. We charge a 3% processing fee for credit card payments.
CANCELLATIONS - refund of deposit will be made if cancellation is made 60 days or more before arrival date. After full payment is made, refund will be made only if we are able to re-book.
CHECK-IN - check-in time is 4:00 p.m. If you would like to check in earlier, please ask if this is possible, as our cleaning schedule will sometime allow for us to accommodate an earlier check-in.
CHECK-OUT - Check-out time is 10:00 a.m. Please respect our check-out time, as our cleaning schedule depends on it.
PET AND SMOKING RULES:
WE ARE A NON-SMOKING FACILITY. NO SMOKING ALLOWED IN RENTAL UNITS, OR ON PREMISES.
PETS ARE NOT ALLOWED - (PETS ARE ALLOWED WITH APPROVAL IN CABIN 1 AND A $50 PET FEE)
.
Rocky Top Vacation Home Rentals is open all year, but the seasonal nature of our business requires that we have a well defined reservation policy. We appreciate our guests understanding and abiding by the following policy:
DEPOSITS/PAYMENTS - a $250.00 deposit is required for a reservation. After making a reservation, you will receive a reservation form with the scheduled dates. It is to be signed and returned with your check or money order for the deposit. The balance of payment, by check or money order, is due 60 days before the arrival date.
PAYMENT BY CREDIT CARD: If you wish to pay your deposit and/or balance by credit card, we can email a paypal invoice and you can pay using any major credit card. We charge a 3% processing fee for credit card payments.
CANCELLATIONS - refund of deposit will be made if cancellation is made 60 days or more before arrival date. After full payment is made, refund will be made only if we are able to re-book.
CHECK-IN - check-in time is 4:00 p.m. If you would like to check in earlier, please ask if this is possible, as our cleaning schedule will sometime allow for us to accommodate an earlier check-in.
CHECK-OUT - Check-out time is 10:00 a.m. Please respect our check-out time, as our cleaning schedule depends on it.
PET AND SMOKING RULES:
WE ARE A NON-SMOKING FACILITY. NO SMOKING ALLOWED IN RENTAL UNITS, OR ON PREMISES.
PETS ARE NOT ALLOWED - (PETS ARE ALLOWED WITH APPROVAL IN CABIN 1 AND A $50 PET FEE)
.